Frequently Asked Questions
Are your products or ingredients tested on animals?
No! Our products are cruelty-free.
Are your products vegan?
Yes! So you can always expect the highest and most ethical standards when it comes to sourcing and testing our ingredients.
Do you use Fair Trade ingredients?
Yes! Our cocoa butter, shea butter, coconut oil and mango butter are all fair trade.
I'm pregnant, which products are suitable for me?
While our products are all natural and made with amazing ingredients, essential oils are very potent and there are contraindications when you are pregnant. It's important to talk to your physician about the products you're using.
How do I know if I have allergies to your products?
Please be aware of any skin allergies you may have before using our products. If you have a history of sensitivities or allergies, perform a skin test first. If you develop an allergic reaction to our products, please stop using them immediately.
Where can I find your products at a store near me?
At this time, our products are sold online only.
Are your products natural and organic?
Yes, all of our ingredients are natural and organic.
What if a product arrives damaged or broken?
We try our best to pack our products carefully so that they are protected during the shipping process, however, once they leave our facility, it is hard to know how carefully they are handled. If you have received a product that arrived damaged or broken, please let us know so that we can remedy the situation. Your satisfaction is our goal. Send us an email: Info@bodynsoap.com
Is there an expiration date on my products?
We hand blend all of our own products in small batches to ensure freshness, consistency, and perfection. Our products are not made to sit on store shelves for years and years. Our products are made fresh in small batches upon order and contain all-natural preservatives. Our body butter will have a shelf life of up to 6 months to a year while our soaps and other products will have a longer shelf life.
What if my products melt during warm weather?
We do not use synthetic stabilizers or waxes, so our delicate natural products packaged with care are sensitive to temperature changes. While shipping during warm weather seasons presents a real challenge to our natural skin care products, we accept the challenge in order to maintain our standard of natural and nourishing skin care. We hope you agree. During warm weather, products may soften or even melt as they sit in warm mail trucks, mailboxes, or on front porches. The quality and healing properties of our products are not affected by melting. On sunny or warm days, before opening the jars or tins, place the items in your refrigerator for a few hours to allow them to harden, just in case they have melted in transit. If you open items, especially those in tins, to check if melting has occurred, they may spill and make a mess!
How do I sign up for your newsletter?
Scroll down to the bottom right of the home page and enter your email address to receive our newsletters and promotional emails.
How do I contact you if I have questions or concerns about my products?
Please send us an email to: email@example.com. We will respond within 1-2 hours.
Where are your products made?
All of our products are made in Raleigh North Carolina, United States
Do you ship outside the United States?
At this time, we provide shipping to Europe and Canada, shipping rates apply.
Our products and the information on these pages are not intended to treat, cure, prevent, or diagnose any medical condition and are not a substitute for the medical advice of a trained physician.